RESERVATIONS AGENT Cretan Holidays S.A. | Heraklion Crete – Head Offices | Season 2027

About the company

Cretan Holidays S.A., a member of the K. Badouvas Group, a Greek Group with more than five decades of presence in the tourism and hospitality sector, is seeking an experienced professional for the position of Reservations Agent for the 2027 season, to strengthen the Reservations team at the company's head offices in Heraklion Crete.

Your tasks

The position holder will be responsible for the daily management and processing of reservations, ensuring the accuracy of entries, effective communication with partners, and smooth customer service.

Main Responsibilities

• Processing and handling TourOperators reservations via email and extranets.
• Management of hotel reservations, passenger transport reservations, and handlingfees.
• Entry, checking, and confirmation of reservation details with accuracy.
• Management of changes, special requests, and last-minute reservations.
• Communication and close cooperation with hotels, travel agencies, and TourOperators.
• Monitoring the correct progress of reservations and immediate resolution of operational problems.
• Collaboration with the Loading, Sales, and Contracting departments for the smooth service of partners and mutual customers.
• Management of overbooking cases and monitoring stop sales, according to current procedures and agreements with partners.

Requirements

Required Qualifications

• Previous experience in a ReservationsDMC department, in bookingengines, in hotel reservations, or in a similar position in tourism.
• Experience in managing TourOperators reservations will be considered a significant advantage.
• Understanding of tourism terminology and the ability to recognize and interpret key terms of hotel contracts.
• Very good knowledge of MSOffice.
• Knowledge of the NS system will be considered an additional qualification.
• Excellent knowledge of the English language, both written and spoken.
• Knowledge of German or another European language will be considered an additional qualification.
• Very good communication and organizational skills.
• Attention to detail and the ability to multitask.
• Ability to work in a fast-paced and demanding environment.
• Team spirit, responsibility, and a professional approach.
• Orientation towards the service of partners and customers.

What we offer

Benefits

• Competitive compensation package, according to the current Collective Labor Agreement for Travel Agencies.
• Working for one of the most experienced and recognized DestinationManagementCompanies (DMCs) in Greece.
• Dynamic and modern working environment.
• Collaboration with an experienced and multilingual team of tourism professionals.
• Opportunities for professional growth and long-term cooperation.
• Seasonal employment, with the possibility of renewing the cooperation for future seasons.

Other

Note regarding the selection process

• All applications will be treated with strict confidentiality and in accordance with current legislation on personal data protection.
• We will only contact those candidates whose qualifications and experience meet the requirements of the position, in order to proceed to the next stage of the selection process.
• By sending your CV, your personal data will be processed for the purposes of evaluating your candidacy and recruitment, in accordance with current legislation on personal data protection.