front desk agent

Your tasks

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Requirements

Secondary (high) school graduation certificate. or equivalent experience.

1 year to less than 2 years.

What we offer

As per collective agreement.

Other

Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition.

Support for youths Provides awareness training to employees to create a welcoming work environment for youth.