NV Quản lý Khách thuê - Tenant Relations Staff

I. JOB DESCRIPTION

1. Operations & Tenant Supervision:

• Ensure leasing and fit-out operations comply with contractual obligations and brand standards.
• Perform daily mall walks to detect and report any operational or presentation issues.
• Assist in overseeing Crescent Mall commercialization and customer service activities.

1. Compliance & Standards:

• Ensure tenants comply with legal regulations, Lease Agreements, and Tenant Handbook rules.
• Ensure tenants comply with proper hygiene and sanitation standards (F&B).
• Orient, train, schedule, coach, evaluate performance, and enforce policies for tenants' managers and staff.

1. Liaison & Tenant Relations:

• Directly liaise with tenants to resolve or escalate issues, responding promptly to feedback to enhance satisfaction and retention.
• Act as the main liaison for all common areas and event space operations.
• Coordinate with relevant departments to improve customer care, facilities, and overall Crescent Mall image.

1. Reporting & Financial Support:

• Monitor and analyze tenant sales performance through monthly reports.
• Assist with rent collection and arrears control when required.
• Prepare periodic/ad-hoc reports and perform other tasks as assigned by line manager.

II. JOB REQUIREMENTS

• Qualification: University degree in related fields (Business Administration, Hospitality, Foreign Trade...).
• Experience: Minimum 2 years of experience in Mall Management, Customer Service, or Retail.
• Technical skills:

Proficiency in MS Office. Strong customer service skills.

• Soft skills:

Excellent communication, negotiation, and persuasion skills. Strong time management and problem-solving skills.

• Language: Good English communication (Intermediate level preferred).
• Attitude: Honest, enthusiastic, highly responsible; neat demeanor and positive thinking.

III. BENEFITS

• Full salary-based Social Insurance.
• Private insurance after probation.
• 13th-month salary & performance bonus.
• Employee discounts at Crescent Mall and engaging internal activities.

IV. LOCATION Crescent Mall Management Office, 101 Ton Dat Tien, Tan Phu Ward, District 7, HCMC.

V. WORKING HOURS Total time: 48 hours/week = 6 shifts/week = 8 hours/shift. Shifts:

• Shift 1: 09:00 - 17:00
• Shift 2: 14:00 - 22:00

(Rotating shifts according to Department Head's arrangement).

Skills: Customer Relationship Management, Customer Service, Communication Skills, Customer Support, Problem Solving