COO of ISAP (Information Systems Asia Pacific)

Lead and supervise the COO Office teams within ISAP.

Key activities and responsibilities of the teams, along with some directly managed:

• Lead IT Second Line of Defense activities (supervisory controls) and COO Office First Line of Defense functions (operational controls),
• Oversee Budget and Financial Management to meet MTP financial objectives,
• Manage Operational Support & Services, including facilities and premises management,
• Ensure Technology Risk Management compliance in accordance with MAS guidelines,
• Oversee Security and Business Continuity Planning (BCP) initiatives,
• Monitor and govern IT service delivery for the ISAP platform, including SLA oversight,
• Manage sourcing activities, administration of external contractors, and alignment with global sourcing strategy,
• Lead Procurement processes and related activities,
• Coordinate Internal and External Communications,
• Drive and support Transversal (cross-functional) projects,
• Contribute to and supervise the preparation of strategic materials and documentation presented to the Strategic Committee,
• Participate in the ISAP Management Committee and work closely with all committee members,
• Support the design, implementation, and execution of the ISAP and ISR transformation roadmap (geo-sourcing, AI, workforce, and related initiatives).

Supervise and oversee COO Office teams & activities in ISAP:

• Ensure that all activities within the teams’ scope of responsibility are delivered on time, meet quality standards, and are executed in a cost-effective manner,
• Continuously monitor internal customer satisfaction with services delivered by the COO Office, and develop and implement initiatives to further enhance service quality,
• Lead talent management and workforce development initiatives across the teams,
• Ensure that all team members adhere to and uphold the Crédit Agricole CIB Code of Conduct,
• Maintain comprehensive, up-to-date documentation of all relevant rules, guidelines, procedures, and processes,
• Drive and oversee change management activities whenever and wherever required,
• Promote a culture of continuous improvement, operational efficiency, and innovation through ongoing evaluation and implementation of enhancement initiatives, with a strong focus on AI tools adoption across COO office sections.

Manage high level of issues between his teams and other parties:

• Coordinate closely with Head Office teams, including ISR, GSP, FIX, RPC, and CPL, to ensure effective alignment and execution of shared objectives,
• Maintain strong collaboration with teams across ISAP, the Singapore Branch, ISR APAC, other relevant internal stakeholders, and external vendors as required,
• Ensure close alignment with Singapore Branch Management on common initiatives and priorities, while fostering timely and effective information sharing.
• Maintain proactive coordination with Branch Management to provide assurance that key risk areas are appropriately identified, covered, and managed.

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.