area collection manager east - recovery

Your tasks

• manage collection operations across a defined state/region for assigned buckets ensuring that collection processes are adhered to and targets are met
• lead and develop a team of CMs providing training coaching and performance management to ensure effective collections
• drive the team to achieve resolution rates/normalization rates or ROR for recovery
• manage relationships with external collection agencies ensuring they adhere to organizational standards and deliver the required outcomes
• evaluate agency performance regularly and address any issues to improve efficiency and effectiveness
• ensure that all collection processes including account allocation visit schedules and reporting are followed accurately and timely governance and compliance
• ensure that all activities comply with organizational policies and regulations
• proactively raise red flags and challenges on issues within your region related to capacity shortage attrition upcoming local challenges etc

Requirements

• experience in managing collections for the region/state being hired for
• strong understanding of the relevant region/state profile of customers within local districts good and challenging pin codes in terms of risk etc
• knowledge of local agencies and has demonstrated skills of driving collection agencies
• proficient in the local language
• knowledge of code of conduct for collections and should be able to explain its importance
• strong understanding of collections business should be familiar with metrics like resolution rates flow rates bounce rates ROR for recoveries NC/Skip ratio