Autocount Software Support Executive

Your tasks

Provide technical and functional support for AutoCount software, helping customers resolve issues and use the system effectively in their daily accounting and business operations.

• Handle customer enquiries and support requests through phone, email, chat and remote support.
• Troubleshoot issues relating to accounting transactions, invoicing, purchasing, inventory and reporting.
• Guide users on system functions, settings and common operational procedures.
• Assist with software installation, configuration, updates and database backup procedures.
• Investigate reported issues, document findings and escalate complex cases to the technical team or software vendor.
• Maintain accurate support records and follow up on outstanding cases until resolution.
• Coordinate with the implementation and sales teams on customer requirements and additional service requests.
• Handle customer information securely and follow company procedures when accessing customer systems.

Requirements

• Diploma in Accounting, Information Technology, Business or a related field, or relevant working experience.
• Knowledge of accounting principles and common business processes.
• Experience with AutoCount or other accounting software is an advantage.
• Strong troubleshooting, communication and customer service skills.
• Able to explain system functions clearly to users with different levels of technical knowledge.
• Organised, patient and able to manage multiple support requests.
• Basic knowledge of Windows, networking and SQL databases is an advantage.

Other

Job Title: AutoCount Software Support Executive