JUNIOR FCL IMPORT ANALYST

At Craft, every journey begins with a step driven by courage. We are not just looking to fill vacancies; we are looking for people who want to grow with us, leave their mark, and explore a universe of possibilities. If you are curious, believe in purposeful work, and want to join a team that is doubling the future, perhaps this is your next stop. Or better yet: your new starting point. Come to Craft. 🚢 ✈

Responsibilities and assignments

• Monitor shipments starting from the receipt of commercial instructions via the system.
• Analyze process information, verifying special instructions, origin, and destination of the cargo.
• Return requests to the Commercial team when incomplete information is identified.
• Generate operational documentation in PDF through the system and send it to the origin agent.
• Act as an interface between origin and the client, monitoring information related to cargo readiness, collection, shipment, and value review.
• Contact the exporter to align operational stages and update shipment forecasts.
• Inform arrival forecasts at origin to pass information on to the client.
• Receive the BL (Bill of Lading) and perform verification of client information and values recorded in the system.
• Forward the HBL and MBL to the client for validation and coordinate any documentary corrections.
• Verify the release location of the original documents of the process.
• Confirm shipment departure with the client and arrange the sending of the original BL.
• Update the system and send the pre-alert to the responsible internal team.
• Maintain constant communication with clients via email and telephone service.
• Send original documents for registration with the insurer when insurance is contracted.
• Keep corporate systems updated at all stages of the process.
• Participate in meetings with clients for operational alignment and shipment monitoring.
• Resolve low-complexity operational occurrences and follow up on the handling of more complex cases with the responsible areas.
• Monitor the progress of processes, ensuring the adequate flow of operations and compliance with established deadlines.

Requirements and qualifications

• Completed Higher Education.
• Advanced English.
• Desirable advanced Spanish.
• Experience with corporate systems.
• Experience in the use and configuration of rules in Outlook.
• Experience in analyzing the main import documents, focusing on BL (Bill of Lading) and Mercante.
• Experience in medium-complexity customer service.
• Experience in freight forwarding.
• Intermediate level knowledge of Excel.
• Knowledge of maritime import processes and operational shipment flow.
• Ability for documentary analysis, deadline control, and process monitoring.
• Ability for relationship building with clients, international agents, and internal areas.

Additional information

• Hybrid work model (3 days in person and 2 days home office, after training);
• Multi-benefit card (VR and VA);
• Medical Assistance;
• Dental Assistance;
• Univers Pharmacy Agreement;
• TotalPass;
• Partnership with Bluefit and Bodytech gyms;
• Support Program;
• Life Insurance;
• Daycare allowance (as per collective agreement);
• Transportation vouchers;
• Teaching platforms;
• Partnerships with universities and language schools;
• SESC Agreement.