EXPORT SALES ADMINISTRATION ASSISTANT (M/F)

The BRICONORD Group designs, manufactures, and distributes more than 30,000 technical references intended for home and garden improvement. It is present in DIY stores, wholesale, and international markets, through expert brands such as Norail, Nordlinger Pro, Scell-it, Interges, CQFD, Mac Lean Products, AF-Home, and Louis Moulin. CQFD is a historical player within the group, recognized for its interior design solutions for distribution channels.

We are looking for an Export Sales Administration Assistant to ensure the commercial and administrative processing of customer orders (international scope), with the objective of service quality, compliance with costs and deadlines, in a CDI. Urgent position to be filled quickly.

Commercial Management:

• Process and follow up on orders in the management software
• Inform customers about delivery or supply lead times in case of stockouts or any other situations
• Management of export and transport documents
• Guarantee delivery follow-up with external carriers (verification and validation of transport orders)
• Handle customer complaints, after-sales service, and find appropriate solutions
• Manage delivery and transport issues
• Prepare standard and specific offers and create sales plans
• Manage installation orders and store remodeling in liaison with agents, customers, and logistics
• Production of signage and follow-up of store installations or remodelings
• Produce statistics
• Follow and manage deductions (customer balances) and missions related to export penalties

Administrative Management:

• Administratively manage and follow up on customer files: issue and check invoices, verify delivery notes, check carrier invoices, draft credit notes.
• Follow up on payments with customers
• Management of disputes and debit notes
• Translate documents into the various required languages
• Update export procedures for the relevant zone
• Update and refresh the customer database, product references, prices, and promotional offers in the computer system

Profile sought: You hold a Bac+2/3 in international trade or Sales Administration, with proven experience in export, comfortable with office tools (including Excel) and ERPs such as Sage X3, mastering export procedures and international transport, recognized for your sense of customer service, organization, and reactivity; it is a plus if you know technical DIY/interior design products, and indispensable: professional English (another language is appreciated).

CDI contract. Non-manager status, 35H position. Remuneration will be determined based on the candidate's profile, around 2200 euros gross. In addition, you will benefit from a family employer health insurance with a 60% employer contribution per month, and meal vouchers (5.5 euros per worked day with a 54.5% employer contribution). We also offer profit-sharing and/or incentive schemes after 3 months of seniority, depending on the company's results. A summer bonus is also paid after 3 months of seniority, depending on the company's results for the first half of the year. Furthermore, other discounts and gift vouchers are offered via the CSE/Management or on the occasion of the end-of-year holidays.