Future Opening: Senior Account Manager
About the company
As aSenior Enterprise Account Managerat Coveo, your expertise in growing and managing an existing customer base of large, global strategic accounts will be key to overseeing the entire sales cycle for our most strategic customers across a variety of industries.
If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place!
Join the Coveolife!
Your tasks
You’ll develop strategies to expand and continuously drive incremental value,revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders.
- Own and develop your territory – Manage a portfolio of existing enterprise customers, serving as the primary point of contact and owning the customer relationship throughout the engagement.
- Leveraging existing relationships and forging new ones with the CXO level within target accounts. You’ll establish trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges, while demonstrating empathy, active listening, and resilience.
- Expand customer value and revenue – Create and maintain effective, strategic account plans to align with customer business objectives and ensure revenue growth and retention.
- Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.
- Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
- Working closely with cross-functional teams including customer success, marketing, product, renewals ,and customer support to align strategies and ensure client satisfaction. You’ll also communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.
- Meeting / exceeding quarterly revenue and goal targets.
Requirements
You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you.
- You’re humble, curious, creative, open and most importantly, passionate!
- 6+ years of experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to enterprise global accounts (AI, Big Data, Cloud, etc).
- Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
- Strong foundation in Enterprise Account approach that aligns solutions to customer strategies to drive expansion.
- Quota-carrying experience in expanding existing named accounts while ensuring high customer satisfaction and retention.
- Skilled at building and managing a strong pipeline for your portfolio. Expertise in identifying high-potential leads, nurturing relationships, and strategically advance opportunities through the sales cycle within key accounts.
- MEDDPICC certification is a plus.
Other
We're not hiring for this role just yet; but we’re always committed to connecting with exceptional talent. Our team will reach out if your experience and expertise stand out. Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.