medical office assistant
Take the next big leap in your career! Join Our Covenant Family Health Team!
*Location: *Edmonton
*Position Type: *Full-Time
*Reports To: *Clinical Director/MOA Lead
Are you a pro at medical office administration? Do you enjoy supporting the efficient operation of healthcare facilities, including clinics, physician offices, and specialty practices? If this is you, we've got a great opportunity for you to join our new facility, Veres Family Health Clinic, working as a Medical Office Assistant. Join us at Covenant Family Health!
*POSITION OVERVIEW
As the Medical Office Assistant, you are responsible for both administrative and clinical responsibilities to ensure high-quality patient care and smooth day-to-day operations. In our team-based collaborative care model, you will greet and register patients, manage appointment scheduling, maintain electronic medical records (AVA EMR), and handle billing and insurance documentation in accordance with Alberta Health guidelines. This role also includes preparing medical correspondence, coordinating referrals, and assisting with basic clinical tasks such as taking vital signs and preparing examination rooms.
You will bring a strong skillset around the essential qualities of communication, attention to detail, and a commitment to patient confidentiality with your friendly and welcoming style. You will work closely in a team-based care model, along side physicians, nurse practitioners, nurses (RN/LPN), and other healthcare professionals to deliver compassionate, kind, respectful and efficient services in a fast-paced environment.
At Covenant Family Health, we believe in creating an environment where both our people and our patients are at the center of everything we do. We?re seeking a dynamic individual to join our team and support our efforts in enhancing clinical activities and delivery strategies that ensure an effective and efficient team-based patient care/experience, in a new clinic from the ground up!
- * Classification: Medical Office Assistant
- * Primary Location: Veres Family Health Clinic in the Stelmach Community Health Centre
- * Employment: Permanent Full Time
- * Hours per Week: 40.0
- * Hours per Year: 2088
- * Shift Patterns: Days, Nights, Weekends
- * Wage: $20.00 per hour
KEY RESPONSIBILITIES:
- * *Client & Program Support: *Provide courteous and respectful reception to patients and visitors, offering clear directions and assistance to ensure a welcoming and supportive clinic environment.
- * *Clinical & Patient Care*: Support patient care by preparing individuals for examinations and procedures, assisting with mobility and dressing, and performing routine measurements and specimen collection. Aid physicians during medical procedures, maintain cleanliness and safety of equipment and rooms, monitor supplies and expiry dates, and ensure adherence to emergency protocols. Communicate effectively to address patient concerns, provide emotional support, and promote positive health outcomes.
- * *Coordination & Scheduling*: Manage patient flow and continuity of care by booking appointments, coordinating referrals, and completing necessary forms. Support clinic operations by ensuring the timely ordering and restocking of medical and office supplies.
- * *Documentation & EMR:*Accurately document patient interactions and clinical information in the electronic medical record (AVA), including visit reasons, lab requisitions, and diagnostic orders. Retrieve and organize test results, communicate appointment details, and support patient education on clinic protocols. Ensure clear, timely communication with team members and prioritize urgent messages appropriately.
- * *Professional Responsibilities and Quality & Safety: *Adhere to and contribute to the development of specific policies, procedures, and standards. Participate in quality improvement initiatives and research to enhance patient care and clinic operations.
SOME REQUIRED COMPETENCIES INCLUDE:
- *Quality-Focused: *You understand the sma