Guest Relation/Tenant Experience Executive

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’re  living our mission  and growing our homes in South Korea and Japan. Believing in the  power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace  being human  in a driven and  result focused  environment to  make things happen  and ensure the dream becomes a reality. Come  enjoy the journey  with us and become a Cove Superstar! Job Title:  Tenant Experience Executive Job Type:  Full time Reports To:  Senior Tenant Experience Manager Location:  Singapore Working hours:  Rotating days and hours What you’ll be doing: Facilitating a warm and welcoming check-in, particularly on weekends

Assisting tenants (Coveys) with any general issues they might have to make their stay more comfortable

To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors

Handling and resolving flatmate conflicts and related issues

Redress any grievances a Covey might have using means available

Assist in planning and executing exciting community events

Liaising with the property owner or representative when necessary

Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing

Any other duties that contribute to a better experience for our Coveys as necessary

Perform the Inventory checks after a tenant checks out

Deliverables: Provide a concierge like service to our Coveys

To provide a high level of customer service to our Coveys and other stakeholders

To ensure that the Covey’s stay is enjoyable and memorable

Make sure units are well maintained and tidied

What makes you a great fit:  Essential A diploma in any field (service related is a bonus)

Minimum of 2 years’ experience in a customer-facing role

Excellent interpersonal and problem solving skills

Preferred Experience working in an early-stage start-up

Experience in the hospitality industry

Core Skills/Competencies Ability to remain composed when dealing with customers

Customer oriented

Self-motivated

Responsible

Ability to deal with ambiguity

Attention to detail