Customer Service Specialist

We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and ALWAYS bringing a SMILE to our customers’ faces. Our esteemed Retail professional in our COURTS In-House Call Centre daily task is as follows: The essential responsibilities of the incumbent include:

• Respond to customers’ enquiries via the respective Customer Service touch points like hotline, email and social media
• Work with different departments within the organisation on service recovery for case closure at customer’s level
• Update and record the customers information via internal customer information system.

What we can develop in you:

• Learn to work with a variety of people
• Opportunity to cross sell products or services over the phone
• On-the-job training
• Career and self-development

To be successful in this role:

• Patience
• Good listening skills
• Problem-solving skills
• Firm and warm
• Ability to work under pressure

Formal Education & Certification Minimum GCE “O” Level

2 years of working experience

Knowledge & Experience Customer Service experience

Personal Attributes Positive attitude

Team player

Good communication skills - written and spoken

Good listening skills

High level of initiative and integrity

Good presentation skills

Customer oriented personality

Computer proficiency

Ability to work under pressure in a fast pace working environment

We are open for : Full Time

Part Time (4 days work week, 8 hours per day)

Contract

Must be able to work on weekends.