Program Manager
CourtAvenue is a company of industry experts accelerating digital transformation for the world’s most ambitious companies.
At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement.
Our Client Operations team establishes and manages the approach and standard for project delivery and governance, ensuring that clients maximize their return on investment. Responsible for team performance, client operations leaders provide team members with the tools, support, and training essential to deliver the most effective and inventive result possible.
A CourtAvenue Program Manager takes ownership of all projects within a program to ensure completion on time, within budget and against set objectives. Confidence and creativity are key to addressing business needs, managing resources, and handling any issues that may arise.
Responsibilities Own the day-to-day management of projects from initiation through implementation and deployment
Ensure controls are followed, with the highest quality deliverables and milestones met
Effectively balance resourcing, budgets, and time constraints to manage risks and pre-empt issues
Develop contracts and design innovative delivery teams to best meet and exceed program objectives
Evaluate and improve delivery practices and methodology
Lead, inspire and grow a group of project managers/producers to foster a highly innovative, effective, and successful team
Collaborate with the Account Management team to provide strategic delivery insight for client roadmaps and briefings
Create integrated timelines across agency and client stakeholder teams
Build relationships with external and internal stakeholders to meet program outcomes while exceeding client expectations
Ensure a collaborative ‘one team’ approach of both client and agency
Contribute to new business and pitch initiatives to secure a pipeline of work for the broader initiative
Serve as the main client interface on projects
Effectively clarify strategic requirements, manage expectations, and communicate roadblocks/resolutions to ensure key deadlines are met
Communicate succinctly within a wide range of positions, personalities, and roles, internally and externally
Requirements 4-7+ years of analyst, project management, program management, technical, and/or business experience
Understanding of agile software development methodologies, specifically Scrum
Agency experience is required
Experience in running or working with agile teams
Significant experience leading, mentoring, and inspiring teams towards excellence and success
Demonstrable ability to operate under tight deadlines
Able to understand, balance, and manage the interplay between people, processes and systems
Excellence in organization and management; conscientious, and skilled at solving issues at all project levels while supporting colleagues and clients
Excellent written and verbal communication skills
Please note: If you feel your qualifications are slightly higher than what has been presented in the above job description, CourtAvenue will also consider candidates at the Senior Program Manager level.
CourtAvenue, INC. is an Equal Opportunity Employer. CourtAvenue recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information. CourtAvenue, INC. participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.