[Coupang] Program Management(PM/Fashion)

• Please submit your resume in English.

Company Introduction

Coupang exists to realize customer wow. We know we are fulfilling our mission when customers say, "How did I live without Coupang?" With a sole obsession to make customers' shopping, dining, and overall lives more convenient, Coupang is leading innovation across the multi-billion dollar commerce industry. As one of the fastest-growing retail companies, Coupang has established an unrivaled position in the domestic commerce industry and built customer trust.

We pride ourselves on being a large global listed company based on a startup culture. This is our growth engine that allows us to maintain the agility of our founding days while constantly launching new services and expanding our business. Every Coupang employee is given the opportunity to possess an entrepreneurial spirit and drive new innovations and initiatives. The boldness to dive into work without hesitation to achieve results is the very essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team, and the entire company growing every single day.

Every Coupang employee is sincere about Coupang's mission to create the future of commerce. We solve customer problems, challenge traditional concepts and common wisdom, and push beyond achievable limits. If you desire an amazing work experience in an Always-on, High-tech, and Hyper-connected world, join Coupang right now.

Job Description

We are looking for a Program Manager with excellent analytical skills and execution capabilities who can lead strategic growth challenges for the fashion business.

This position leads various cross-functional programs to increase business performance and customer value, and to improve operational efficiency. The ideal candidate possesses outstanding business acumen, data analysis capabilities, and stakeholder management skills, with experience in delivering tangible results in a fast-paced environment.

After joining, you will collaborate closely with various organizations, including Category Leaders, Product, Finance, Marketing, and Supply Chain, to discover business opportunities, develop scalable solutions, and exert influence on key strategic decisions.

Responsibilities

Business Strategy & Program Leadership

Lead strategic initiatives for the growth of the fashion business and improvement of customer value.

Define program goals and success metrics, and establish key milestones and execution roadmaps.

Discover new business opportunities based on data analysis and market insights.

Coordinate the goals and priorities of various stakeholders and proactively resolve obstacles arising during the execution process.

Data Analysis & Insight Generation

Analyze complex data and transform it into actionable business insights.

Develop business cases and strategic proposals to support executive decision-making.

Build automated reporting and business performance tracking systems.

Perform root cause analysis on key business trends and factors driving performance changes.

Stakeholder Management

Collaborate closely with various organizations such as Product, Finance, Retail, Marketing, and Operations.

Effectively persuade stakeholders and drive the achievement of business goals even in situations without direct authority.

Clearly communicate program progress, key risks, and proposals to management.

Effectively lead executive reviews and strategic planning discussions.

Process Improvement & Scalability Enhancement

Identify operational inefficiencies and continuously design scalable solutions.

Standardize business processes and governance frameworks.

Lead task automation and process simplification initiatives to increase team productivity.

Establish best practices and performance management frameworks and support their implementation within the organization.

Qualifications * Please submit your resume in English.

Bachelor's degree in Business Administration, Economics, Engineering, Data Analysis, or a related field.

7+ years of experience in Program Management, Consulting, Business Strategy, Data Analysis, E-commerce, Retail, or related fields.

Excellent data analysis capabilities using tools such as SQL, Excel, Tableau, Power BI, or similar.

Experience in successfully managing complex cross-functional projects.

Experience in persuading and influencing stakeholders across various organizations and levels.

Communication skills with the ability to speak and write fluently in English.

Preferred Qualifications

Experience working in E-commerce, Retail, Marketplace, or the Fashion industry.

Experience leading pricing strategy, business growth, customer experience, or commercial initiatives.

Advanced SQL skills and data visualization capabilities.

Experience collaborating directly with executives and leadership teams.

Strong problem-solving skills and rapid execution capabilities.

Ability to work proactively even in fast-paced and highly uncertain environments.

Application Process & Information

Application Process

Document Screening - Phone Interview - In-person (Video) Interview – Final Offer

The application process may vary by job role and is subject to change depending on the schedule and circumstances.

Application schedules and results will be provided individually via the email address registered in your application.

Notes

This job posting may close early once recruitment is complete.

If there are any false statements in your application, your employment may be canceled.

Employment protection targets (veterans, persons with disabilities, etc.) may receive preferential treatment in hiring in accordance with relevant laws.

Job title and scope of responsibilities may change considering the candidate's overall career, experience, and other circumstances. If such changes are necessary, the candidate will be communicated with at an appropriate time before the final offer.

Hiring may be restricted if the candidate does not meet the legal qualifications required for recruitment and job performance.

The employment type is a regular position, including a 12-week probationary period. However, if necessary for business reasons, the aforementioned probationary period may not be applied, or may be shortened or extended.

Privacy Policy

Coupang Group collects and processes your personal information in accordance with the Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy

This notice is in accordance with Article 11, Paragraph 6 of the 『Act on the Fairness of the Recruitment Process』.

We inform you that job seekers who have applied for our recruitment but were not ultimately successful may request the return of the submitted recruitment documents in accordance with the 『Act on the Fairness of the Recruitment Process』. However, this does not apply if the documents were submitted via a website or email, or if the job seeker submitted them voluntarily without our request. In cases where recruitment documents are lost due to natural disasters or other reasons not attributable to the company, they shall be deemed returned.

A job seeker requesting the return of recruitment documents pursuant to the main text of Paragraph 2 above must complete the Recruitment Document Return Request Form [Form No. 3 of the Enforcement Rule of the Act on the Fairness of the Recruitment Process] and submit it via email ( recruitingops@coupang.com ). Upon confirmation of submission, the documents will be sent to the designated address via registered mail within 14 days. Please note that the postage for registered mail shall be borne by the recipient.

In preparation for return requests by job seekers pursuant to the main text of Paragraph 2, the company will retain the original recruitment documents submitted by the job seeker for 180 days from the date the recruitment decision is finalized. If a request for the return of recruitment documents is not made by that time, all recruitment documents will be destroyed without delay in accordance with the 『Personal Information Protection Act』.

However, the contents of Paragraphs 1 through 4 above apply only when the labor-related laws of the Republic of Korea are applicable. They do not apply in other cases.