[Coupang] Senior Internal Investigations Specialist (Global Investigations)

Company Introduction

Coupang exists to realize customer wow. We know we are fulfilling our mission when customers say, "How did I live without Coupang?" With a sole obsession to make customers' shopping, dining, and overall lives more convenient, Coupang is leading innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, Coupang has established an unrivaled position in the domestic commerce industry and built customer trust.

Coupang prides itself on being a large global listed company based on a startup culture. This is our growth engine, allowing us to maintain the agility of our founding days while constantly launching new services and expanding our business. Every employee at Coupang is given the opportunity to possess an entrepreneurial spirit and drive new innovations and initiatives. The boldness to dive into work without hesitation to achieve results is the very essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team, and the entire company growing every single day.

Every Coupang employee is sincere about Coupang's mission to create the future of commerce. We are solving customer problems, challenging traditional notions and conventions, and pushing beyond achievable limits. If you desire an amazing work experience in an always-on, high-tech, and hyper-connected world, join Coupang now.

Job Description

Coupang's Global Investigations Team is an organization dedicated to investigation duties for the entire Coupang Group, performing the role of identifying, assessing, and mitigating risks related to Fraud, Misconduct, Policy Violations, and other unethical activities that may occur within Coupang and its domestic and international affiliates. The Global Investigations Team manages ethics reporting channels, conducts independent and objective investigations into ethics violations received through these channels, clarifies facts, and derives appropriate measures and improvement plans. Additionally, it supports the investigation activities of overseas subsidiaries and oversees the consistent application of investigation standards and operational principles at the group level.

Currently, the Coupang Global Investigations Team is recruiting a Principal Investigation Specialist. This position is for an expert who can independently evaluate and conduct complex and sensitive investigation matters and lead the entire investigation process based on excellent judgment and analytical skills.

Responsibilities

Independently review internal reports received through central reporting channels, assess facts and potential risks, and determine whether to initiate an investigation and define the scope of the investigation.

Independently perform or lead the entire investigation process, from establishing investigation plans, conducting interviews, and collecting evidence to reviewing company systems and data, analyzing facts, deriving investigation results, and writing final reports.

Identify anomalies and establish/verify investigation hypotheses by utilizing company systems, transaction data, system logs, HR data, and other relevant information.

Present balanced conclusions and recommendations by objectively assessing facts, the reliability of evidence, and risks.

Investigate Fraud and Compliance-related cases such as embezzlement, breach of trust, conflict of interest, and corruption, as well as HR-related cases such as workplace harassment, discrimination, retaliation, and sexual harassment.

Conduct investigations on complex and sensitive matters while maintaining fairness, consistency, and objectivity based on independent judgment.

Collaborate with major domestic and international stakeholders and support the investigation activities of overseas subsidiaries when necessary.

Qualifications

Bachelor's degree or higher in Business Administration, Criminal Justice, Law, Compliance, or a related field.

12+ years of experience in Investigation, Compliance, Audit, Risk Management, or related fields.

Experience in independently conducting and closing complex and sensitive investigation matters, such as internal whistleblowing, Fraud, Compliance, or HR-related investigations.

Experience leading the entire investigation process, including establishing investigation plans, conducting interviews, collecting and analyzing evidence, and writing investigation result reports.

Experience deriving investigation results based on the review of various data, such as company systems, transaction data, system logs, and HR data.

Experience deriving investigation conclusions and recommendations by analyzing facts and evidence.

Excellent communication and stakeholder management skills.

High level of ethical awareness, ability to maintain confidentiality, and meticulous work processing capabilities.

Proficiency in English at a business level or higher.

Preferred Qualifications

Experience working in Corporate Investigations, Ethics & Compliance, or fraud audit organizations.

Experience related to Whistleblowing, Fraud Investigation, or Regulatory Reporting.

Experience using Case Management Systems and data analysis tools.

Possession of Attorney or Certified Public Accountant (CPA) qualifications.

Application Process and Information

Application Process

Document Screening - Phone Interview - In-person (Video) Interview – Final Offer

The application process may vary by job function and is subject to change depending on the schedule and circumstances.

Application schedules and results will be provided individually via the email address registered in the application.

Notes

This job posting may close early once recruitment is complete.

If there are any false statements in the application, the offer may be canceled.

Employment protection targets (veterans, persons with disabilities, etc.) may receive preferential treatment in hiring in accordance with relevant laws.

The job title and scope of responsibilities may change considering the candidate's overall career, experience, and other circumstances. If such changes are necessary, the candidate will be communicated with at an appropriate time before the final offer notification.

Hiring may be restricted if the legally required qualifications for employment and job performance are not met.

The employment type is a regular position, including a 12-week probationary period. However, if necessary for business reasons, the aforementioned probationary period may not be applied, or may be shortened or extended.

Privacy Policy

Coupang Group collects and processes your personal information in accordance with the Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy

This notice is in accordance with Article 11, Paragraph 6 of the 『Act on the Fairness of the Recruitment Process』.

We inform you that job seekers who have applied for our recruitment but were not ultimately successful may request the return of the recruitment documents submitted in accordance with the 『Act on the Fairness of the Recruitment Process』. However, this does not apply if the documents were submitted via a website or email, or if the job seeker submitted them voluntarily without our request. Furthermore, if recruitment documents are lost due to natural disasters or other reasons not attributable to our company, they shall be deemed returned.

A job seeker requesting the return of recruitment documents according to the main text of Paragraph 2 above must complete the Recruitment Document Return Request Form [Attachment No. 3 of the Enforcement Rule of the Act on the Fairness of the Recruitment Process] and submit it via email ( recruitingops@coupang.com ). Upon confirmation of submission, the documents will be sent to the designated address via registered mail within 14 days. Please note that in this case, the registered mail fee shall be borne by the recipient.

In preparation for return requests from job seekers under the main text of Paragraph 2, our company will store the original recruitment documents submitted by the job seeker for 180 days from the date the recruitment decision is finalized. If a request for the return of recruitment documents is not made by that time, we will destroy all recruitment documents without delay in accordance with the 『Personal Information Protection Act』.

However, the contents of Paragraphs 1 through 4 above apply only when the labor-related laws of the Republic of Korea are applicable. They do not apply in other cases.