[CES] Delivery Partnership Strategy Manager (Operation Strategy)

Company Introduction

Coupang Eats Services establishes differentiated strategies for Delivery services and provides enhanced services and support to Coupang Eats customers, merchants, and delivery partners. Coupang Eats Services delivers an amazing customer experience by delivering desired food quickly and safely anytime, anywhere, and operates a system that secures stable sales opportunities for merchants through a one-stop service providing everything from ordering to delivery and customer response. Composed of experts in various fields, Coupang Eats Services works as one team to contemplate and research the value desired by customers, merchants, and delivery partners, leading new innovation and paradigm shifts.

Job Introduction

The Operations Strategy team is a strategic team that advances the delivery vendor ecosystem and designs growth structures. In highly advanced operational environments, the team focuses on deriving CX-based sales targets and commercializing data solutions for vendors; in new regions, the team leads the overall business from designing contract models to sales and field operation management. The team strengthens the competitiveness of the company's delivery infrastructure through strategies and data solutions optimized for each market.

Responsibilities

Design contract models, conduct business feasibility studies, and establish targeting strategies that penetrate the global food delivery 3PL ecosystem.

Build governance and commercial frameworks that balance partnership risk and profitability, and oversee the End-to-End lifecycle from generating data solution ideas to commercialization as paid products.

Lead collaborations with various teams to ensure strategic requirements are implemented into actual system logic and new features.

Derive optimal order volumes/targets and establish operation governance by reflecting regional demand and CX forecasting situations.

Establish data-driven research and analysis systems regarding macroeconomics, industry trends, regulatory changes, and the competitive environment.

Define Key Performance Indicators (KPIs), build dashboard tracking systems, and drive continuous business and CX improvements through root cause analysis.

Qualifications

A person with 10 or more years of relevant professional experience.

A person with experience in structuring complex and vast Raw Data into actionable business strategies and functions, and possessing data-driven problem-solving skills.

A person with experience defining new initiatives and completing projects End-to-End in environments where no fixed answers exist.

A person with the influence to align priorities among various stakeholders and drive decision-making.

A person capable of communicating in business-level English or Japanese.

Preferred Qualifications

Experience in E-commerce, Quick-commerce/Instant commerce, Last-mile, 3PL logistics, or global platforms.

Experience in leading Korea-Japan cross-border projects or global business scale-up/roll-out.

Proficiency in using data analysis tools such as SQL, Superset, Power BI, and a high understanding of data modeling.

Application Process and Information

Application Process

Document Screening - Job Fit Interview - Core Competency Interview – Final Offer

The application process may vary by job role and may change depending on the schedule and circumstances.

Application schedules and results will be provided individually via the email address registered in the application.

Notes

This posting may close early once recruitment is completed.

If any false information is found in the application, the job offer may be canceled.

Employment protection subjects (veterans, persons with disabilities, etc.) may receive preferential treatment in hiring in accordance with relevant laws.

Job title and scope of responsibilities may change considering the candidate's overall career, experience, and other circumstances. If such changes are necessary, the candidate will be communicated with at an appropriate time before the final offer notification.

Hiring may be restricted if the legally required qualifications for hiring and job performance are not met.

The employment type is permanent, including a 12-week probationary period. However, if necessary for business reasons, the aforementioned probationary period may not be applied, or may be shortened or extended.

Privacy Policy

Coupang Group collects and processes your personal information in accordance with the Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy

This notice is in accordance with Article 11, Paragraph 6 of the 『Act on the Fairness of the Recruitment Process』.

We inform you that job seekers who are not ultimately successful in our recruitment may request the return of submitted recruitment documents in accordance with the 『Act on the Fairness of the Recruitment Process』. However, this does not apply if the documents were submitted via a website or email, or if the job seeker submitted them voluntarily without our request, and if recruitment documents are lost due to natural disasters or other reasons not attributable to the company, they shall be deemed returned.

A job seeker requesting the return of recruitment documents according to the main text of Paragraph 2 above must complete the Recruitment Document Return Request Form [Attachment No. 3 of the Enforcement Rule of the Act on the Fairness of the Recruitment Process] and submit it via email ( recruitingops@coupanges.com ). Upon confirmation of submission, the documents will be sent to the designated address via registered mail within 14 days from the date of confirmation. Please note that the registered mail fee shall be borne by the recipient.

In preparation for the return requests of job seekers under the main text of Paragraph 2, the company will store the original recruitment documents submitted by the job seeker for 180 days from the date the recruitment decision is finalized. If a request for the return of recruitment documents is not made by then, all recruitment documents will be destroyed without delay in accordance with the 『Personal Information Protection Act』.

However, the contents of Paragraphs 1 through 4 apply only when the labor-related laws of the Republic of Korea are applicable. They do not apply in other cases.