Front Office Manager

• Plan, control, and manage the operations of the front office department in accordance with hotel standards
• Oversee guest reception, check-in - check-out, and room reservations to ensure accuracy, speed, and efficiency
• Listen to and resolve guest complaints to ensure maximum guest satisfaction
• Control revenue from room sales and prepare daily/monthly performance summary reports
• Manage staff - create work schedules, provide training, conduct evaluations, and motivate the team
• Coordinate with various departments within the hotel to ensure smooth operations

Qualifications:

1. Male/Female, aged 28 years and above
2. Bachelor's degree in Hotel and Tourism Management or a related field
3. At least 3–5 years of experience in a similar position within the hotel business
4. Knowledge of Property Management Systems (PMS) and basic computer programs
5. Proficient in English communication (speaking, listening, reading, and writing)
6. Strong leadership skills, high responsibility, and excellent problem-solving abilities
7. Excellent service mind, good interpersonal skills, and good physical health