Complaint Manager (m/f/d), corpuls Kaufering (Hauswiesenstraße)

About the company

Since 1982, GS Elektromedizinische Geräte GmbH has been developing and manufacturing innovative high-end devices for emergency and intensive care medicine. The systems and solutions marketed under the name corpuls are in daily use in over 75 countries worldwide. At our headquarters in Kaufering near Munich, over 600 hearts are now beating to meet the highest demands of lifesavers. At corpuls, however, not only innovative products are created, but also successful careers. We are always aware that: only those who feel comfortable are motivated and can be continuously inspired. It is therefore important to us to create the right environment for this.

Your tasks

Do you want to do more than just manage errors, but rather understand their causes and drive sustainable solutions? Then become part of our Complaint Management and contribute to continuously improving the safety and quality of our medical products.

• You coordinate and lead quality meetings and systematically evaluate error data.
• You process customer feedback, manage the feedback tool, and take over the final communication with national and international customers.
• You analyze complaints, create evaluations, and derive measures for sustainable quality improvement.
• You accompany risk analyses and participate in the market surveillance of our products.
• You follow up on corrective actions and recalls and ensure seamless implementation.
• You work closely with various specialist departments and report regularly to Quality Management and Product Safety.

Requirements

• Completed technical, commercial, or medical training with technician advanced training or a comparable qualification.
• Several years of experience in Complaint Management, ideally in medical technology.
• Knowledge of relevant standards and regulatory requirements in the medical device environment.
• Experience with risk analyses, FMEA, and quality methods.
• Good English skills for international exchange.
• Analytical mindset, strong communication skills, and enjoyment in driving solutions forward.

What we offer

A responsible task awaits you with plenty of creative freedom, short decision-making paths, and the opportunity to actively help shape the quality of our products and processes. Together, we ensure that our solutions work where they truly count: in the service of human lives.

At corpuls, you can expect, among other things:

• Home Office
• Kindergarten/daycare subsidy
• Company pension scheme
• Travel allowance
• In-house gym
• Yoga and back training
• Crisis-proof workplace
• Muesli bar
• Sports groups (tennis, climbing, etc.)
• JobRad
• Team events
• Agile Work
• Health prevention
• Modern work equipment
• Corporate Benefits

How to apply

We look forward to your application (CV, certificates), ideally including your earliest possible starting date and your salary expectations - preferably via the application form below or alternatively by e-mail to karriere@corpuls.com