customer service representative - call centre

*Job Overview*

*General Purpose of the Position: *

The Customer Service Representative is responsible for providing prompt, courteous and efficient service to customers. Your role will be to provide outstanding customer service from initial greeting to the final sale. This will involve accessing customer needs and providing expert advice about available products, creating customer agreements for special order merchandise, and demonstrating features and benefits of any product.

*Tasks and Responsibilities:*

• Assist customers in locating merchandise in store
• Receives customer requests by telephone, analyze requests, provides information requested or determine who can best provide the information and route the request to the proper person
• Ensuring all customers inquiries are dealt with and processed in a timely manner and in accordance within company policy
• Write up orders, price quotations etc, as required
• Maintains the customer service desk and other departments as needed ensuring proper housekeeping
• Putting away stock and keeping stock neat, clean, and orderly
• Attend store meetings, training sessions, etc. as required
• Readily accepts additional responsibilities and duties as assigned

Pay: $20.00-$21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person