Video Conferencing Engineer- L2

We are seeking a Video Conferencing Engineer to provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments. The role involves supporting and maintaining collaboration technologies, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints, Q-SYS DSP, Crestron and Extron solutions.

The candidate will be responsible for troubleshooting technical issues, maintaining meeting room availability, supporting business-critical meetings, implementing operational changes and improving service reliability.

Key Responsibilities

• Provide Level 2 operational support for enterprise Zoom Rooms, Cisco Video Conferencing and AVVC infrastructure.
• Troubleshoot audio, video, content-sharing, camera, microphone, codec and connectivity issues.
• Support Poly Studio endpoints, including X52, X72, G7500 and G62, together with associated peripherals.
• Administer and support integrated room solutions involving Crestron, Extron and Q-SYS technologies.
• Perform meeting room commissioning, firmware upgrades, routine health checks and preventive maintenance.
• Provide daily operational support for scheduled meetings and conference room services.
• Support VIP meetings and critical business events, ensuring timely resolution of technical issues.
• Monitor meeting room systems using available monitoring tools and respond promptly to reported incidents.
• Conduct root cause analysis (RCA) and recommend corrective and preventive measures for recurring issues.
• Manage incident tickets and ensure timely resolution in accordance with agreed Service Level Agreements (SLAs).
• Participate in incident, problem and change management processes.
• Maintain equipment inventory, operational reports, standard operating procedures (SOPs), knowledge base articles and support runbooks.
• Coordinate with vendors and relevant technical teams to resolve service-related issues.

Primary Technical Skills

• Zoom Rooms administration and support.
• Poly Studio endpoints, including X52, X72, G7500 and G62.
• Cisco Room Kit, Codec Pro and SX/MX Series.
• Microsoft Teams Rooms administration and support.
• Cisco Unified Communications Manager (CUCM) and Expressway.
• Q-SYS DSP, including Core and Designer.
• Crestron control systems and Extron AV control and switching solutions.
• Audio DSP technologies, including Q-SYS, Biamp and Shure.
• AV peripherals, including cameras, microphones, speakers and displays.
• SIP, H.323, VoIP and TCP/IP networking fundamentals.
• Incident, problem and change management.
• Vendor coordination and technical support for business-critical meetings.

Additional / Advantageous Skills

• IP Telephony support.
• API integration and workflow automation.
• Scripting knowledge in PowerShell, Python or Shell scripting.
• Experience automating operational and administrative tasks for Zoom and Cisco Video Conferencing environments.

Requirements

• Minimum 4 years of relevant experience in Audio Visual, Video Conferencing, Unified Communications or enterprise collaboration support.
• Hands-on experience supporting enterprise meeting room technologies and AVVC infrastructure.
• Good troubleshooting and analytical skills, with the ability to investigate and resolve technical incidents.
• Ability to manage multiple support requests and work within defined SLA requirements.
• Good communication and coordination skills when working with internal teams, vendors and business stakeholders.

Support Coverage

This role operates in a 24x7 support environment. The candidate must be able to participate in shift-based operations, on-call rotations and major incident management activities to support service availability and meet SLA commitments.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

(Scarlett) Zhang Jifan Scarlett.Zhang@cornerstoneglobalpartners.com

EA Registration Number: R26159541.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)