Backup Administrator

Your tasks

We are seeking an experienced Backup Administrator to join the Run Team as a Level 3 (L3) technical resource. The successful candidate will be responsible for the day-to-day operation, maintenance and support of enterprise backup infrastructure, ensuring data protection, service availability and operational compliance.

• Handle day-to-day BAU activities, project requests, incidents and service requests through the IT Service Management (ITSM) system.
• Plan, prepare and execute technical changes in accordance with established change management procedures.
• Monitor system alerts and resolve issues identified through monitoring tools.
• Manage, maintain and operate enterprise backup solutions, including Virtual Tape Libraries (VTL), Physical Tape Libraries (PTL), tape media and encryption devices.
• Manage and maintain backup replication between data centres.
• Configure and administer backup software, client agents, backup jobs and tape libraries to support new backup requirements.
• Perform daily backup monitoring and reporting, troubleshoot backup failures, and coordinate resolution with clients, partners and vendors.
• Plan and coordinate backup infrastructure upgrades with vendors.
• Conduct storage performance analysis and troubleshoot backup-related performance and capacity issues in collaboration with platform, database and other technical teams.
• Perform root cause analysis for incident and problem management activities.
• Identify, assess and remediate vulnerabilities arising from security scans, penetration tests, audit findings and other security assessments.
• Plan, execute and support data centre maintenance activities and Disaster Recovery (DR) and Business Continuity (BC) exercises.
• Coordinate with internal stakeholders and external vendors on hardware repairs, software issues and technical support cases.
• Manage and resolve Level 1 (L1) and Level 2 (L2) escalations, and participate in task forces for priority incidents and crisis management.
• Develop, review and maintain technical documentation, including Standard Operating Procedures (SOPs), to support knowledge management.
• Prepare operational data and reports for dashboards, capacity planning, system health checks, IT controls, compliance and audit requirements.
• Participate in service improvement reviews and implement agreed improvement actions.

Requirements

Mandatory Skills

• Hands-on experience with Dell NetWorker backup software.
• Experience with Dell Data Domain and tape library hardware, including Quantum Scalar i500 and HPE StoreEver MSL.
• Knowledge of Network Data Management Protocol (NDMP) backup and Storage Area Network (SAN) or LAN-free backup.
• Experience in backup cloning, staging and replication operations.
• Experience operating backup appliances, including VTL and PTL solutions.
• Knowledge of tape media operations, including inventory management, rotation and recall.
• Experience performing backup failover and failback during Disaster Recovery operations.
• Basic working knowledge of Windows and Red Hat Enterprise Linux (RHEL), including backup-related configuration parameters.
• Familiarity with CyberArk for privileged access management and OMI tools for event and alert management.

Good-to-Have Skills

• Exposure to Avamar, Cristie and CA ARCserve backup solutions.
• Experience with HPE StoreOnce and Oracle StorageTek SL8500 hardware.
• Scripting or automation experience in Unix/Linux environments.

Experience and Qualifications

• Minimum 8 years of relevant hands-on experience in backup administration and enterprise backup infrastructure support.
• Bachelor's degree in Information Technology or a related discipline.
• Basic understanding of ITIL processes and practices.
• Experience using ServiceNow or a similar ITSM platform for incident, service request, change and problem management.

Key Competencies

• Strong troubleshooting, analytical and problem-solving skills.
• Ability to work effectively in a dynamic environment and manage competing priorities.
• Good teamwork, collaboration and stakeholder coordination skills.

Process and Tools

• ServiceNow or a similar ITSM tool for incident, service request, change and problem management.
• ITIL processes and service management practices.

How to apply

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title. Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only. Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. (Scarlett) Zhang Jifan Scarlett.Zhang@cornerstoneglobalpartners.com EA Registration Number: R26159541. Cornerstone Global Partners Pte Ltd (EA License: 19C9859)

Other

Shift, Weekend and On-Call Support

• Willingness to work on shifts, including weekends and public holidays, based on operational and business requirements.