Visa & Ticketing Officer

Responsibilities:

Process and manage visa applications from documentation through submission and follow-up Review client documents for completeness, accuracy and consistency Advise clients on visa requirements and required supporting documents Coordinate embassy/visa centre appointments and submissions Handle flight reservations, ticketing, rebooking and cancellations Track application status and provide timely client updates Identify documentation gaps, inconsistencies and potential risks before submission Maintain accurate client and visa application records Escalate complex, sensitive or high-risk cases appropriately

Requirements:

Minimum 2 years of hands-on visa processing experience Minimum 2 years of hands-on airline ticketing and reservations experience Experience processing applications for international destinations such as the UK, USA, Canada, Schengen/European countries or other major destinations Working knowledge of Amadeus, Galileo or Sabre Strong understanding of visa documentation and application procedures Excellent attention to detail and document-review skills Strong client communication and follow-up skills Ability to manage multiple visa applications and deadlines simultaneously