Control Hub Manager, Bedok Depot
Purpose and Scope We are seeking an experienced and driven individual to lead our Municipal Services Control Hub operations. As a Manager, Control Hub, you will oversee facilities management, fleet technology systems, driver safety programmes, municipal waste operations and stakeholder engagement to ensure efficient, compliant and high-quality service delivery across the business. Key Roles and Responsibilities
- Facilities Operations and Maintenance
Manage the day-to-day depot operational facilities and maintenance matters
Ensure facilities remain safe, operational, compliant, and fit for purpose
Conduct routine inspections to maintain facility standards and operational readiness
Drive continuous improvement initiatives to enhance operational efficiency and service reliability
- Depot Management, Reinstatement and Renovation Projects
Lead and manage depot reinstatement, renovation, upgrading and expansion projects, including project planning, budgeting, procurement, contractor management and stakeholder coordination
Ensure projects are delivered on schedule, within budget and in compliance with contractual, regulatory and quality requirements, including authority submissions and approvals where required
- Lease Management and Licensing
Manage depot lease agreements, tenancy matters, lease renewals and lease extension applications, while monitoring tenancy obligations and critical lease milestones
Liaise with landlords, consultants, legal representatives and regulatory authorities on property-related matters
Oversee the renewal of depot licences, permits and operational approvals, ensuring timely submissions and proper maintenance of tenancy and regulatory records
- Municipal Waste Contract Management and NEA Liaison
Serve as the primary liaison with NEA on contractual, licensing and operational matters relating to municipal waste collection
Manage municipal waste collection contracts, including contractual obligations, deliverables, KPIs and responses to NEA enquiries
- IoT and Smart Fleet Services Management
Oversee IoT-enabled systems and smart fleet technologies deployed across waste collection vehicles and operational assets
Manage fleet technology platforms, including telematics, GPS tracking systems, onboard cameras, sensors and vehicle diagnostics, ensuring system reliability and data integrity
Liaise with technology vendors and service providers, analyse operational data and drive improvements in fleet performance, productivity and service delivery
- Dangerous Driver Monitoring and Behaviour Management
Oversee driver safety and performance monitoring programmes using telematics and vehicle surveillance technologies
Monitor driver performance trends, maintain driver safety records and performance databases, and prepare driver scorecards and management reports
Identify safety concerns and implement corrective actions, including coaching, retraining and driver improvement programmes
- Municipal Waste Operations and Service Management
Lead municipal waste and recycling programmes, including Cash-for-Trash (CFT) initiatives, stakeholder engagement and community recycling efforts
Oversee overflowing bin cases and bin-related projects, ensuring timely service recovery, regulatory compliance and adherence to corporate branding standards
- Compliance and Governance
Ensure compliance with all regulatory, contractual, licensing and operational requirements relating to depot, facility and municipal waste operations
Oversee the maintenance of all licences, permits, approvals, certifications and statutory records
Establish and maintain proper documentation, reporting and governance systems to support compliance, health, safety and operational requirements
- Vendor, Contractor and Service Provider Management
Manage contractors, service providers and technology vendors, ensuring compliance with contractual, safety and quality requirements
Oversee contract administration, vendor performance management and procurement activities, including RFQ evaluations and negotiations
- Budgeting and Financial Management
Prepare and manage budgets for depot operations, maintenance, licences and other facility-related expenditures
Monitor expenditure, optimise resource utilisation and identify opportunities for cost savings and operational efficiencies
- Stakeholder Management and Reporting
Build and maintain effective relationships with internal and external stakeholders, including government agencies, Town Councils, landlords and service providers
Prepare management reports, operational dashboards and performance analyses, and coordinate stakeholder communications on regulatory and operational matters
- Municipal Waste Operations – Bin replacement
Lead and coordinate bin replacement, delivery and distribution activities, while ensuring adequate inventory levels and efficient deployment of resources
Manage bin-related CRM cases and coordinate with Operations and relevant internal teams on special event bin deployment and service requirements
Perform any other duties and responsibilities as assigned by the Company
Qualification, Skills and Experience Bachelor's Degree in a relevant discipline
At least 5 years of relevant experience in Facilities Management, Operations Management, Project Management or related fields
Experience in facilities operations, project management, contractor management and stakeholder engagement
Familiarity with lease management, licensing and regulatory compliance matters
Experience managing vendors, service providers and contracts
Strong analytical, organisational, interpersonal and communication skills
Familiarity with IoT-enabled systems, telematics or smart technologies will be an advantage
Independent, resourceful and able to manage multiple priorities in a fast-paced environment