Customer Service Analyst
At Consultores de Empresas, we are looking for a Customer Service Analyst to join an important leading company in its sector. If you are enthusiastic about providing solutions, connecting with people, and being part of a team that values innovation and sustainability, this opportunity could be for you!
What will be your mission?
You will be the key link between the company and its customers, managing service, logistics, and all necessary aspects to ensure the fulfillment of assumed commitments. Your goal will be to guarantee a positive, efficient, and human experience in every interaction.
Your main responsibilities will be:
- Maintain daily and direct communication with customers, generating trust and representing the company.
- Enter customer data and information into the system, uploading the corresponding purchase orders.
- Confirm delivery dates, as well as modify, annul, or cancel orders as appropriate.
- Monitor stock and assign packages to purchase orders.
- Coordinate shipments with the plants, establishing priorities.
- Upload price lists into the system.
- Coordinate approvals between the customer and the plant.
- Negotiate and agree on priorities and delivery dates with plant logistics.
- Perform follow-up with suppliers and involved third parties.
What are we looking for in you?
- University degree in Administración de Empresas, Ingeniería, Economía, Comercio Exterior, or Comercialización. (Mandatory)
- Between 3 and 5 years of experience in Customer Service roles. (Mandatory)
- Advanced level in handling Paquete Office (Excel and PowerPoint). (Mandatory)
- Advanced English. (Mandatory)
- Training in production systems or university certification in manufacturing is valued.
- Key competencies:
- Ability to manage multiple priorities and schedules simultaneously.
- Interpersonal and influence skills, even with high-level interlocutors.
- Confidence to speak in public and deliver high-quality presentations.
- Genuine interest in sustainability (essential).
- Customer focus and results orientation, even in challenging scenarios.
- Innovative mindset to improve processes and methodologies.
- Ability to motivate and engage teams and stakeholders.
Work zone and modality:
The location is to be defined and the modality is on-site, hybrid, or remote depending on the company's needs and the candidate's profile.
What do we offer?
- Excellent work environment, where respect and collaboration are a priority
- Spaces for professional development and continuous learning
- Flexible work modality
- Participation in challenging projects with real impact
- Licenses and benefits in line with the market
- Possibility of working in a company committed to innovation and sustainability
If you feel this challenge is for you, apply and let's talk!
We invite you to be part of a transformative professional experience! -Requirements- Minimum education: University 3 years of experience Knowledge: Servicio al cliente, Atención al cliente Keywords: analyst, service, costumer, cliente