Retail Assistant
About the Role
We are looking for friendly, dependable Retail Assistants to join our team in Shrewsbury. You will be the face of the store — welcoming customers, keeping displays looking their best and making sure every visit is a positive one.
Whether you are experienced in retail or simply enjoy working with people, this role is about attitude as much as experience. If you are upbeat, hardworking and take pride in doing things properly, we would love to hear from you.
Key Responsibilities
- Welcome customers and help them find what they need
- Serve at the till, handle payments and process returns accurately
- Keep shelves stocked, displays tidy and the store looking its best
- Answer customer questions confidently and resolve issues politely
- Support deliveries, stock checks and loss prevention routines
- Follow store procedures for cleanliness, safety and security
- Work as part of a team, helping colleagues during busy periods
What Success Looks Like
- Customers leave happy and come back again
- The store looks great, stock is where it should be, and queues move quickly
- Feedback from customers and colleagues is consistently positive
- You can be relied upon, whether it is a quiet morning or a busy Saturday
Person Specification
Experience
- Customer-facing experience is welcome but not essential — a positive attitude matters most
- Any background in retail, hospitality or busy team environments is useful
Skills and Knowledge
- Confident, friendly communication with all kinds of customers
- Comfortable with tills, card payments and basic stock tasks (training provided)
- Reliability and good timekeeping
Personal Qualities
- Warm, approachable and genuinely helpful
- Happy to muck in wherever needed
- Honest, presentable and professional on the shop floor
What's On Offer
- Salary of £31,000–£33,500 per year
- Permanent position, full-time or part-time hours available
- Workplace pension and generous annual leave
- Staff discount and full training
- A friendly, supportive team in the heart of Shrewsbury