Care Worker

We are an established and growing independent domiciliary care provider based in Shrewsbury, dedicated to delivering person-centred support that enables people to live independently, safely, and comfortably in their own homes. Our service is built on quality, empathy, and consistency, ensuring that every person we support receives dignified care tailored to their individual needs.

The Domiciliary Care Supervisor plays a vital role in maintaining these high standards. Acting as the bridge between office management, frontline care staff, and our clients, you will ensure our community care delivery is safe, compliant, and continuously improving. Your guidance directly supports vulnerable adults across our community, making this an extraordinarily rewarding position with tangible results.

Based in the historic market town of Shrewsbury, the role offers a wonderful work environment set against picturesque Shropshire countryside, lively community culture, and excellent local amenities.

Location: Shrewsbury

Salary: £29,000 – £32,000 per year

Employment: Permanent

The Role

In this community-focused position, you will oversee field operations, maintain high regulatory standards, and guide care staff to provide outstanding care across Shrewsbury.

• Conducting thorough initial assessments and creating detailed, person-centred care plans and risk assessments for new clients.
• Performing regular care plan reviews and auditing documentation to ensure alignment with changing client needs.

• Carrying out routine field observations, unannounced spot checks, and formal one-to-one supervisions with care assistants.
• Providing day-to-day mentorship, practical guidance, and professional support to care staff in the community.

• Delivering structured on-the-job shadowing, practical inductions, and competency sign-offs for newly started team members.
• Monitoring medication administration records and daily care logs to maintain full compliance with Care Quality Commission standards.

• Covering care calls in the community when required during periods of unplanned absence or peak operational demand.
• Participating in a shared out-of-hours on-call rota to provide telephone guidance, operational assistance, and emergency response.

• Liaising professionally with family members, social workers, district nurses, GPs, and multidisciplinary healthcare teams.

About You

• Substantial previous experience working within domiciliary care, with proven experience in a senior or supervisory capacity (essential).
• Possession of an NVQ or Level 3 Diploma in Health and Social Care, or a genuine willingness to work towards this qualification (essential).

• Full UK driving licence with access to your own reliable vehicle for daily business travel across Shrewsbury (essential).
• Comprehensive practical understanding of Care Quality Commission regulations, the Health and Social Care Act, and safeguarding procedures (essential).

• Exceptional communication and interpersonal skills, with the ability to build trust with clients, relatives, and colleagues (essential).
• Strong organisation and time management skills, comfortably balancing administrative responsibilities with field visits (essential).

• A calm, decisive approach when handling unexpected care emergencies, rota shortfalls, or challenging situations (essential).
• Level 4 or Level 5 qualification in Health and Social Care or experience using digital care planning software (desirable).

A Typical Day

Your morning might begin in the office reviewing overnight notes, touching base with coordinators to plan field visits, and welcoming a new care worker for their induction. By mid-morning, you will be out in Shrewsbury visiting a new client to complete an initial care assessment, followed by an unannounced spot check to observe a care worker during a complex call. In the afternoon, you could meet with a family to review a long-term care plan, update risk assessments on the system, and hold a supportive supervision session with an established team member before concluding your daily administrative updates.

What You Can Expect

• A permanent role with a growing, ambitious Shrewsbury organisation.
• Training and a clear route to progress into care coordination or registered manager positions.

• A friendly, supportive team culture that values collaboration and mutual respect.
• 28 days annual leave including bank holidays.

• Comprehensive mileage reimbursement for business travel across the community.
• Company smartphone and tablet provided to support your administrative and field duties.

• Continuous professional development and opportunities to complete funded advanced qualifications.

If you are an experienced and dedicated care professional seeking the next step in your community care career, we invite you to apply. Please submit your up-to-date CV alongside a brief overview of your background, and our management team will be in touch to discuss the role with you in more detail.