Client Delivery Manager

What You’ll Do Manage the implementation and execution project plan, including dependencies from clients and teams (product, engineering, legal, compliance, servicing and operations)

Act as the single owner of client delivery plan and ensure successful delivery

Manage critical activities (e.g. testing windows, release co-ordination, go-live and cutovers)

Ensure consistency in how client onboarding and delivery occurs across the company, and a playbook to scale

Manage the client delivery relationship across 1-2 clients and co-ordinate activities across multiple programs simultaneously

Work with Solutions Engineering to manage configurations on platform

Work with engineering and internal teams to incorporate the company roadmap into the client delivery roadmap surface and mitigate delivery risks and issues

Effectively manage changes in project scope, keeping the end-goal in mind

Who You Are 3-5 years experiences in technical program management roles in tech organisations across technical and non-technical deliverables

Be hands-on and execution orientated

Strong problem solver

Effectively managing product & engineering teams and working with client stakeholders

Detail oriented and managing complex decisions

Comfortable managing engineering delivery and complex dependency management

Have a delivery management toolkit that allows you to work across different types of initiatives and teams