Control Room Operator (CRO) | Sydney
About the company
CONSTANT is currently seeking experienced Control Room Operators (CROs) for a current vacancy at one of our entertainment park sites in Sydney.
Your tasks
In this critical role, you will support the safety and security of staff, guests, and visitors by monitoring security systems, coordinating incident responses, and maintaining effective communication with on-site security teams.
- Monitor CCTV systems, alarm panels, and other security monitoring systems to identify and respond to incidents.
- Coordinate emergency responses and escalate incidents in accordance with site procedures.
- Maintain clear and effective communication with on-site security officers, supervisors, and management.
- Prepare accurate incident reports, operational logs, and other required documentation.
- Monitor activities of interest and assist with investigations into security incidents or breaches.
- Support the implementation of emergency procedures and ensure compliance with site security protocols.
- Maintain a professional and proactive approach in a fast-paced entertainment environment.
Requirements
To be successful in this role, you will be a reliable and experienced security professional with strong observation, communication, and decision-making skills. You will be comfortable working independently in a control room environment while coordinating closely with operational teams.
- Previous experience as a Control Room Operator or Monitoring Centre Operator.
- Current NSW Security Licence (Class 1A/E, with the relevant control room function/endorsement as required).
- Current nationally accredited First Aid and CPR certification.
- Current NSW Responsible Service of Alcohol (RSA) competency.
- Current NSW Working with Children Check (WWCC).
- Strong written and verbal communication skills.
- Ability to remain calm and make sound decisions during incidents and emergencies.
- Availability to work a rotating roster across days and nights.
What we offer
Pay Rates & Benefits
- Base Rate: $30.23 per hour (Award Equivalent Level 4)
- Night Shift: $36.79 per hour
- Saturday: $45.35 per hour
- Sunday: $60.46 per hour
- Public Holidays: $75.58 per hour
Permanent employment with applicable shift penalties in accordance with the relevant award and roster.
Why Join CONSTANT?
- Comprehensive training and a structured induction program.
- Access to a robust Employee Assistance Program.
- Opportunities to work within a diverse, inclusive, and supportive team.
- Exposure to security operations at recognised entertainment venues.
- Consideration for future Control Room Operator vacancies across our sites.
How to apply
We are urgently screening and shortlisting applications to fill our current vacancy. However, we are also keen to connect with suitable candidates for future CRO opportunities across our other sites.
If the current position is filled, we may contact shortlisted applicants about upcoming opportunities that match their experience and availability.
Not looking to make a move just yet? We'd still love to hear from you! Feel free to submit your application so we can keep you in mind for future opportunities.
If you are an experienced Control Room Operator looking for your next opportunity, we encourage you to apply.
Please note: We are urgently reviewing applications for a current vacancy. Suitable applicants may also be considered for future CRO opportunities if the current position is filled. By applying, you may be contacted by our recruitment team regarding relevant vacancies as they become available.
Other
You must be available to work a rotating roster, including days, nights, weekdays, and weekends as required. Weekday availability is essential, and this is not a weekend-only position.
Master Licences: NSW 000103752: VIC 945-729-90S: QLD 4201411: ACT 1702525: SA 286519: WA SA57652: TAS 21785