Junior Service Desk Technician M/F

About the company

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been supporting companies in enhancing their data and infrastructure. It relies on two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

Created in 2017, Consort Luxembourg locally supports major international accounts as well as leading Luxembourgish players.

Positioned cross-border, we offer our experts and consultants career opportunities in both Luxembourg and Lorraine.

Your tasks

As part of the strengthening of the IT teams for one of our clients in Luxembourg, we are looking for a Junior Service Desk Technician M/F to provide first-level IT support and participate in the preparation of equipment for employees.

This is your mission Do you enjoy solving IT problems, supporting users, and intervening directly on their equipment?

As a Junior Service Desk Technician, you contribute to the proper functioning of workstations and the quality of IT support.

Your role combines user assistance (L1) and laptop preparation.

On the build side

• Prepare and configure laptops intended for employees.
• Install necessary operating systems, software, and applications.
• Perform initial workstation configurations.
• Verify the proper functioning of equipment before it is made available.
• Participate in the preparation of hardware for new arrivals.
• Install and configure IT peripherals.
• Contribute to the standardization and documentation of workstation preparation procedures.

On the run side

• Provide level 1 (L1) IT support to users.
• Handle assistance requests and IT incidents.
• Diagnose and resolve common workstation-related problems.
• Support users in using their equipment and IT tools.
• Ensure ticket follow-up until resolution or escalation.
• Escalate complex incidents to higher-level support teams.
• Participate in troubleshooting laptops and peripherals.
• Document interventions and solutions provided.
• Guarantee quality service and clear communication with users.

Requirements

This is your background You have a background in IT, systems and networks, or IT support.

You are looking for a first professional experience or already have initial experience in Service Desk, Helpdesk, or IT support.

You possess good knowledge of Windows environments and workstation operation.

You enjoy contact with users and wish to develop your technical skills within a structured IT environment.

This is your expertise

• L1 / Helpdesk / Service Desk IT support.
• Windows 10 / 11 environment.
• Workstation installation and configuration.
• Laptop preparation and deployment.
• Diagnosis of hardware and software incidents.
• Basic knowledge of computer networks.
• Office tools and Microsoft 365 environment.
• Incident ticket management and follow-up.
• Awareness of IT security best practices.
• Professional English is essential, both written and spoken.

Initial experience with a ticketing tool or in an international environment is an asset.

This is how you team up

• You possess an excellent sense of service and user relations.
• You are patient, pedagogical, and a good listener.
• You demonstrate rigor and organization.
• You are reactive and know how to manage priorities.
• You enjoy solving technical problems.
• You appreciate teamwork and knowledge sharing.
• You are curious and motivated to develop your skills.
• You are comfortable in an English-speaking professional environment.

What we offer

At Consort Group, you are an expert whom we support so that every mission becomes a milestone that counts.

• Attentive and human onboarding.
• Real managerial proximity.
• Continuous access to training.
• Concrete commitments: inclusion, equality, solidarity.
• A complete HR package: health insurance, meal vouchers.
• A culture of feedback and meaningful projects.

How to apply

Our recruitment process

• An initial telephone exchange with our recruitment team.
• An HR interview as well as a business exchange with a business engineer.
• A technical exchange with one of our experts.
• A final meeting with your future manager or mission lead.
• And if we recognize each other: we start together.

Other

You will evolve in an international professional environment, in daily contact with users and IT teams.

Good to know

• Location: Luxembourg.
• Profile: Junior / First experience.
• Environment: Service Desk, L1 support, Windows, laptop preparation.
• Language: Professional English mandatory.
• Job family: Digital Workplace.
• Start date: To be confirmed.