Cloud Support Infrastructure Expert
Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. Cloud Support Infrastructure Expert This is your mission Are you passionate about Cloud Operations, Infrastructure Automation, and Application Support? Then this position is for you. As a Cloud Support Infrastructure Expert , you will play a key role in ensuring the stability, availability, and continuous improvement of critical business applications. Working within an international environment, you will combine production support expertise with cloud and automation skills to maintain highly available platforms and drive operational excellence. Build side: Design and implement infrastructure automation using Ansible and Terraform
Develop and maintain automation scripts using Python and Bash
Contribute to the deployment and configuration of cloud-based environments
Support the implementation of containerized solutions using Docker and Kubernetes
Improve monitoring, alerting, and observability capabilities across the platform
Participate in service improvement initiatives and infrastructure modernization projects
Create and maintain technical documentation, procedures, and knowledge articles
Train and support operations teams on automation tools and best practices
Run side: Provide Application Production Support for critical business applications and platforms
Monitor infrastructure, middleware, and applications to ensure service availability
Analyze system, application, and middleware logs to diagnose and resolve incidents
Manage incidents, service requests, and production support activities within defined SLAs
Participate in 24/7 support rotations, including shifts, on-call duties, weekends, and public holidays
Support Disaster Recovery (DR) exercises and business continuity initiatives
Escalate risks and critical incidents appropriately and in a timely manner
Participate in knowledge transfer sessions and validate new application releases before production deployment
Continuously improve operational processes to reduce incident resolution times and enhance service quality
This is your background You have at least 5 years of experience in IT Operations, Infrastructure Support, Cloud Engineering, or Software Engineering environments. You enjoy troubleshooting complex technical issues, automating operational processes, and supporting mission-critical platforms. You are looking for an environment where reliability, innovation, automation, and teamwork go hand in hand. This is your expertise: Strong knowledge of Linux administration , CLI, and Shell Scripting
Proficiency in Python and/or Bash
Experience with Ansible and Terraform
Strong understanding of infrastructure automation and configuration management
Experience with Docker and Kubernetes
Good knowledge of public cloud platforms such as AWS, Azure, IBM Cloud, or Google Cloud
Experience with CI/CD tools such as Jenkins, Travis, Concourse, or equivalent
Monitoring and observability tools knowledge
Understanding of ITIL processes and service management practices
Experience supporting production environments and mission-critical applications
Certifications (Preferred) Red Hat Enterprise Linux Automation with Ansible (RH294)
Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374)
Certified Kubernetes Application Developer (CKAD)
HashiCorp Terraform Associate (nice to have)
HashiCorp Vault Associate (nice to have)
This is how you work as part of a team: Strong critical thinking and problem-solving mindset
Excellent verbal and written communication skills
Proactive attitude with a strong sense of ownership
Persistent, resilient, and solution-oriented approach
Capacity to perform under pressure and manage priorities effectively
Strong collaboration and teamwork skills
Continuous learning mindset and willingness to develop new skills
Language Skills : English: C1
This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding
A truly hands-on management style
Continuous training opportunities
Concrete commitments: inclusion, equality, solidarity
A comprehensive HR package: health insurance, TR card, CSE
A culture of feedback and meaningful projects
The recruitment process: An initial phone call with our recruitment team
An HR interview and a job interview with a business engineer
A test or technical interview with one of our experts
A final meeting with your future manager or project manager
And if we're a good fit, we'll get started together
Good to know Location: Lisbon Contract: Permanent contract Remote work: Hybrid (50%) Salary: From €44,000 to €56,500 gross per year, depending on experience and skills Job category: Software Development / Full Stack Engineering
What you will do here, you won't do anywhere else. This moment is yours.