Sales and Customer Service Executive

Your tasks

Job Objective Provide timely attention and follow-up to prospects interested in the clinic's services, ensuring proper administrative management, appointment coordination, and support in billing processes, contributing to a professional and organized service experience.

Main Responsibilities

• Provide commercial follow-up to prospects interested in the clinic's services, identifying their needs, providing information about treatments, and contributing to the conversion of prospects into clients.
• Follow up on phone calls and interested prospects.
• Schedule assessment appointments and confirm patient attendance.
• Manage and administer the appointment schedule.
• Provide initial attention and guidance to potential clients.
• Perform billing activities and administrative follow-up.
• Keep patient and prospect information up to date.
• Coordinate communication between patients and the medical/commercial area.
• Support general administrative activities of the clinic.
• Perform post-service follow-up to ensure customer satisfaction.

Requirements

Education Completed high school, technical degree, or incomplete/completed bachelor's degree in administrative, commercial, or related areas. Advanced English level (most clients are foreigners).

Experience Minimum 1 year of experience in sales, commercial follow-up, customer service, or reception, preferably in medical services, clinics, or aesthetic treatments.

Knowledge

• Schedule management and appointment coordination.
• Basic billing.
• Telephone service and customer follow-up.
• Basic use of Excel and administrative tools.

Skills

• Service attitude.
• Effective communication and cordial treatment.
• Organization and follow-up.
• Commercial focus and attention to detail.
• Professional presentation.

Requirements

• Minimum education: Upper secondary education - Technological High School

Other

General Job Information

• Location: WTC, Ciudad de México
• Company industry: Clinic specialized in hair transplant
• Schedule:
• Monday to Friday from 9:00 am to 6:00 pm
• Saturdays from 9:00 am to 2:00 pm (until 6:00 pm in case of transplant procedures)
• Salary: $12,000 to $18,000 monthly net according to experience + statutory benefits and Commissions.