Customer Success Intern

(Unpaid  Praktik , 3–6 months)  

Kickstart Your Career in Customer Success  

Are you looking for a hands-on internship where you can make a real impact and work with  global leaders in the Pharmaceutical Industry ?  

As part of Consensus' Internship Program, we’re offering an exciting  unpaid praktik (3–6 months)  in our  Customer Success team - a unique opportunity to gain real-world experience in SaaS, client engagement, and digital platforms while contributing to meaningful work that helps major global companies  communicate, train, and connect better .  

Why This Opportunity is Special  

This is not your typical internship. You’ll :  

Work directly with  world-leading health and pharma companies  

Help drive  engagement and digital adoption  on a cutting-edge platform  

Gain experience in a  fast-growing international SaaS company  

Collaborate across teams (Account Management, Product, Events)  

Build valuable skills in  customer success, onboarding, and platform operations  

You’ll be part of a team where your ideas are heard, your work matters, and your development is prioritized.  

About the Team  

The Customer Success Team is the  voice of the customer  at Consensus. We partner closely with Account Managers to ensure customers succeed on our Connect platform - driving adoption, satisfaction, and long-term value.

What You’ll Be Doing  

At Consensus, Customer Success is not one-size-fits-all, we both:  

Support customers by actively running and building their Connect platforms , and  

Train and enable other customers to operate the platform independently  

This role will involve a significant amount of  hands-on platform building and content management in Connect , which is a key part of how we deliver value to our customers.  

Support onboarding and platform setup for customers  

Assist with training sessions and customer guidance  

Provide frontline support and resolve customer inquiries  

Build and manage customer platforms and report on engagement  

Help coordinate events (virtual, hybrid, in-person)  

Deliver personalized customer support and check-ins  

Identify opportunities to improve customer experience  

Support engagement initiatives and customer success activities  

Who You Are  

We imagine you are:  

A student in  Business, Communication, Digital, or similar  

Curious about  SaaS, customer experience, and digital platforms  

A strong communicator with a  service mindset  

Detail-oriented and comfortable working hands-on with tools and systems  

Fluent in English (Danish is a plus)  

Bonus if you have:  

Experience with customer support, events, or digital tools  

What You’ll Gain  

Practical experience in  Customer Success & SaaS operations  

Exposure to  global enterprise clients  

A steep learning curve in a  supportive and high-impact environment  

Strong foundation for roles in Customer Success, Consulting, or Account Mana gement  

What We Offer  

A place in a  young, ambitious, and supportive environment  where collaboration, respect, and community matter  

Flexible internship conditions  that fit your study requirements  

A vibrant office culture with  social events, lunch, snacks, and activities like padel  

A central location in  Østerbro ( Middelfartsgade 17)  

Why This Role Matters  

This internship gives you  real responsibility and hands-on experience from day one . You’ll contribute directly to customer success while developing valuable skills in SaaS and engagement.  

It’s also a key talent pipeline for us - high-performing interns may be considered for future full-time opportunities after graduation.  

What Happens Next  

After you apply, our  People & Culture team  will review your profile. If there’s a match, you’ll join a short and transparent interview process designed to give you a genuine feel for working at Consensus.  

About Consensus  

Consensus is a Copenhagen-based engagement technology company with a global reach. Our  Connect platform  helps organizations communicate, train, and meet more effectively. We combine  technology and consultancy  to deliver impactful engagement solutions across industries.  

We’re growing fast - and this is your chance to grow with us.  

Important Note  

This is an  unpaid internship ( praktik )  intended as part of a study program or for gaining practical experience.  

Diversity & Inclusion  

We’re committed to building an inclusive workplace where diverse perspectives are valued. At Consensus, everyone should have the  opportunity, support, and space to succeed.  

If this sounds interesting, we’d love to hear from you.