Captain - Lobby Lounge
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Lobby Lounge Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.
What will I be doing?
As Lobby Lounge Captain you would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
Able to work in all areas of the respective outlet / restaurant of Food and Beverage
Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation
Welcome guests in a polite and friendly manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Assist to prepare set ups for tables and/or rooms
Check all team members task and utility to ensure smooth coordination between kitchen, bar and service
Follow correct reporting procedures if faced with issues or challenges
Manage guest queries in a timely and efficient manner
To perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
To ensure and perform proper cash handling procedures
Up-sell with latest departmental incentives
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
To perform any other duties as assigned
What are we looking for?
A Lobby Lounge Captain serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude
Good communication skills
Commitment to delivering high levels of customer service
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
Previous Food & Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.