VIP N2 PROXIMITY TECHNICIAN (M/F)

RESPONSIBILITIES:

We are recruiting for our client based in Le Havre (76) a VIP N2 Proximity Support Technician (M/F), as part of a 1-month renewable temporary mission. Immediate start. Your missions: Within the support team, you will be the preferred contact for users and will ensure quality service for both standard and VIP populations. Your main responsibilities will be as follows:

• Provide reception and assistance to users at the IT service desk.
• Take charge of processing incidents and service requests, both for standard users (SDP) and VIP users.
• Diagnose and resolve hardware, software, and application incidents.
• Perform software installations, configurations, and updates.
• Carry out the allocation, replacement, and preparation of IT equipment.
• Intervene on network patching operations and equipment connection.
• Perform inventories of the IT park and ensure the update of the CMDB.
• Participate in maintaining the operational conditions of the workstation and guarantee quality of service to users.
• Ensure rigorous follow-up of interventions and document the actions performed.

REQUIRED PROFILE:

You have a minimum of 2 to 3 years of experience in N2 proximity IT support, ideally acquired in a demanding environment including the management of VIP users. You master Windows environments, deployment and park management tools such as SCCM, as well as support and incident processing procedures. Experience in workstation management, equipment allocation, and network patching operations will be strongly appreciated. Equipped with an excellent sense of service, you demonstrate professionalism, discretion, and very good interpersonal skills. Your ability to communicate with interlocutors of different hierarchical levels, particularly VIP users, is a real asset. You are autonomous, rigorous, reactive, and know how to manage priorities in a dynamic environment. Prerequisites - Minimum 2 to 3 years of experience in a similar position.

• Knowledge of Windows 11, SCCM, and Office.
• H0B0 electrical certification appreciated.
• Beginner level of English allowing for the understanding and processing of simple requests.