Business Development Manager

Qualification Bachelor's degree in Business, IT, Marketing, or related fields. 5-10+ years of experience in Business Development/Sales, with strong B2B enterprise sales experience. Proven track record in new business development, enterprise client acquisition, revenue growth, and full-cycle sales. Strong understanding of the Vietnam enterprise market and an established network of key decision-makers, preferably across retail, F&B, banking/fintech, or telecommunications. Experience selling IT Services, Digital Transformation, CX, CRM, Martech, eCommerce, or technology solutions. Experience with CRM, CDP, Marketing Automation, Personalization, eCommerce, Loyalty, or AI-enabled CX solutions. Strong strategic thinking, consultative selling, negotiation, and C-level stakeholder management skills. Excellent Vietnamese and English communication skills. Proficiency in CRM, pipeline management, and sales forecasting. Responsibility A. Business Development & Growth Develop and execute go-to-market strategies to grow the CX Services business in Vietnam. Identify and acquire strategic enterprise accounts through prospecting, networking, partnerships, and industry events. Build and manage a strong sales pipeline and identify new market opportunities. Map key stakeholders and develop long-term relationships with senior and C-level decision-makers. B. Solution Selling & Deal Management Identify CX opportunities across CRM, Customer Data, Personalization, Marketing Automation, eCommerce, Loyalty, Omnichannel, and AI-enabled CX. Lead client discovery and work with Presales and Delivery teams to shape solutions, proposals, and pitches. Lead complex sales cycles, commercial negotiations, and contract closures. C. Account & Market Development Develop strategic account plans and identify upsell, cross-sell, and expansion opportunities. Build strategic partnerships and channels to expand market reach. Monitor CX, Martech, and digital transformation trends to support market positioning and growth strategy. D. Revenue & Performance Management Own sales targets, pipeline health, revenue forecasts, and business development performance. Maintain accurate CRM records and provide market, customer, and pipeline insights to management.

Skills: Cx Loyal, Business Negotiation, Loyalty, Business Development, Business Strategy, Business Growth Strategy, Business Improvement, Business Analysis, Ecommerce, New Business Development