Customer Service Supervisor – Domestics forwarding/Express
Must-have:FinTech
Your tasks
- Act as the main point of contact for key customers.
- Understand customers’ transportation needs, routes, cargo volume, and service requirements.
- Maintain strong and long-term customer relationships.
- Coordinate with Operations, Pricing, Procurement, and Finance teams to provide suitable solutions.
- Prepare quotations and negotiate rates, contracts, payment terms, and service conditions.
- Monitor shipment performance and ensure agreed service levels are met.
- Follow up on delivery delays, vehicle shortages, cargo damage, documentation issues, and other operational problems.
- Handle customer complaints and coordinate corrective actions.
- Review account revenue, costs, gross profit, and business performance.
- Identify opportunities to increase shipment volume and develop new routes or services.
- Support invoice checking, payment follow-up, and overdue debt collection.
- Prepare weekly and monthly reports on revenue, profit, service performance, and customer issues.
- Revenue and shipment volume
- Gross profit and profit margin
- Customer retention
- On-time delivery rate
- Service-level performance
- Complaint resolution time
- Overdue payment rate
- New business from existing customers
Requirements
- Have 1-3 year above experience at the same position and in Logistics company..
- Proficiency in English. Chinese is a plus.
- Proficiency in computer software like MS Office, typing.
- Good interpersonal and negotiation skills;
- Customer oriented mindset, clear pronunciation, efficient and "can do" attitude, good team player..
What we offer
- Salary: 25–30 million VND/month
- Social insurance provided in accordance with the law; premium health insurance PVI
- Additional benefits for holidays, Tet, birthdays, weddings, etc.
- A youthful, dynamic work environment with ample opportunities for career advancement.
Other
Work location
- HCMC: 3rd Floor, 36 Mac Dinh Chi, Dakao Ward, District 1, Ho Chi Minh City