Customer Experience Executive
CÔNG TY TNHH THƯƠNG MẠI DU LỊCH TUỆ ANHPhan Huỳnh Điểu, Ngũ Hành Sơn, Đà Nẵng, Việt Namvietnamworkspublished 10/27/2026
- Respond promptly to customer inquiries through various communication channels (phone, email, or chat) with professionalism and courtesy
- Provide clear and accurate information to customers regarding products, services, orders, and policies
- Escalate complex issues to the appropriate departments for further investigation and resolution
- Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
- Proactively...
- Experience in handling customer inquiries and resolving issues in a professional and timely manner
- Excellent verbal and written communication skills to effectively interact with customers and internal teams
- Active listening skills and ability to empathize with customers to understand their needs and concerns
- Strong problem-solving abilities to address customer issues and provide suitable solutions
- Ability to think critically...