Customer Support Manager
Key Responsibilities As this is a new role, with the support of the team you'll be required to build out the ways of working and structure that will be critical for success.
- Running the Inbound Queue
Own every ticket that comes in, across in-app support, live chat and social. Queue health, coverage across time zones, response...
3+ years managing a customer support team, including direct line management of at least three people. Experience in a consumer product at scale, ideally an app with high ticket volume relative to the size of the team. Sound judgement under pressure. You can make the call on a difficult case and stand behind it. Genuine warmth with...