Service Desk Technician

Location: Song Than HCM - Vietnam Department: Information Technology Reports To : IT Operations & Infrastructure Manager

Role Summary We are seeking a customer-focused Service Desk Technician Level 1 to provide first-line IT support to users across the company. The role is responsible for handling IT incidents and service requests, troubleshooting end-user issues, managing IT assets, maintaining IT documentation,...

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in an IT Service Desk, Help Desk, Desktop Support, or End User Support role.
• Good working knowledge of Windows 10/11, Microsoft 365, Outlook, Microsoft Teams, Active Directory / Microsoft Entra ID, and basic networking concepts.
• Excellent spoken...