IT Helpdesk Staff

This position is responsible for providing support to staff relating to hardware, applications, troubleshooting computer problems, determining the reason, advice on appropriate action. He/she will manage computers, printers, etc.

• Answer staff’s questions in person and via phone/email…
• Troubleshoot computer, printer, and network, problems.
• Determine source of problems (hardware, software,...

► Education and Experience

• College or bachelor's degree in Computer Science, Information Technology, or Computer Information Systems.
• Associate degree preferred MCSA/MCSE/CCNA Certificate.
• At least 1 year of experience working in IT Support and helpdesk.

► Required Skills/Abilities:

• Intermediate English skills in communicating by speaking, writing, listening, and reading.

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