Customer Service Assistant

Job Description Summary

• Support daily customer service operations including order processing, delivery follow-up, and customer coordination.
• Assist sales team and related departments to ensure smooth order fulfillment and customer satisfaction.
• Handle local and export order documentation and maintain accurate records.
• Support problem-solving activities and communication with internal and external parties regarding customer inquiries.

Key Responsibilities •...

Qualifications

• College or University degree.
• Basic proficiency in written and spoken English.
• Familiar with SAP/ERP systems and Microsoft Office applications (especially Excel & Word).
• Experience in Garment (Apparel) & Textile industry is an advantage.

Specific Skills & Knowledge (Freudenberg Skills Library)

• Basic product/system knowledge (SAP, ERP).
• Process coordination knowledge.
• Communication skills.
• Time management and teamwork...