Service Assistant

Key Responsibilities

• Receive customer calls, inquiries, and technical service requests through phone, email, and other communication channels.
• Record, categorize, and coordinate technical requests with service engineers, ensuring timely follow-up and resolution.
• Communicate with customers, partners, and internal teams to provide service updates and coordinate service activities.
• Manage service processes, including request tracking, documentation, workflow coordination, and case closure.
• Prepare...

Required Qualifications

• Bachelor's degree in Business Administration, Languages, Engineering, or related fields.
• Good Chinese (Mandarin) and English communication skills, both written and spoken, are required.
• Clear, professional speaking voice, good pronunciation, and excellent telephone communication skills.
• Strong customer communication, interpersonal, and coordination skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools.

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