Senior Officer, Customer Service

Delivering the best & creative service to clients.

• Request processing: Receiving, answering questions and processing customer requests via call center or directly at the office.
• Contract management: Assisting customers in searching, adjusting information, paying premiums and managing insurance benefits.
• Complaint resolution: Handling and clarifying customer complaints, coordinating with relevant departments (such as Underwriting, Claims) to provide satisfactory...

Education: Bachelor Experience: Customer service experience Skills required:

• Careful, accurate and honest characteristic
• Ability to identify, analyse, organise and solve issues and reported problems in a timely and effective manner
• Good time management skill, able to prioritise work to ensure efficiency
• Knowledge in computer software and using computer system