Gallery Operation Manager

Manage the daily operations of the Sales Gallery, ensuring service excellence, operational efficiency, and compliance with Masterise standards. Plan and execute Sales Gallery events in collaboration with Marketing, Sales, and relevant stakeholders while maintaining facilities, décor, and overall presentation. Lead, coach, and develop the Customer Service team through recruitment, training, performance management, scheduling, and employee engagement...

Bachelor's degree in Business Administration, Hospitality, Real Estate or related disciplines. Minimum 7 years of experience in Customer Service, Customer Experience or Hospitality, including at least 3 years in a managerial role. Proven experience in customer journey management, customer satisfaction programs and process improvement initiatives. Strong stakeholder management, communication and problem-solving skills with the ability to work...