Customer Service (Hotline / Website / SNS etc): Manage customer inquiries and provide timely, accurate responses across all customer communication channels.
Complaint Management: Handle customer complaints and coordinate with relevant departments to ensure timely resolution and case closure
VOC & Customer Feedback: Collect and analyze customer feedback to identify key issues, trends, and...
Bachelor's degree in Customer Service or relevant field
At least 2 years of experience in customer service, experience in the FMCG or Food & Beverage industry is preferred.
Experience in using/managing CRM systems
Skills in customer service handling process & Appropriate Communication Manner
