Course Consultant

1. Learner Consultation & Course Advising

• Engage with prospective learners and corporate clients via phone, WhatsApp, email, or in person to

understand their learning goals and needs

• Recommend suitable courses and learning pathways based on the learner's background, objectives,

and budget

• Clearly explain course content, structure, schedules, pricing, and outcomes in a way that builds

confidence and trust

• Handle objections professionally and provide accurate, helpful information to support informed

decision-making

• Tailor consultation style appropriately for individual (B2C) vs. corporate (B2B) prospects

1. Sales & Enrolment

• Convert enquiries into enrolments by guiding prospects through the sign-up and payment process
• Identify upsell and cross-sell opportunities — such as advanced modules, bundle packages, or

complementary courses — based on learner needs

• Meet monthly enrolment and revenue targets as agreed with the Sales Manager
• Maintain accurate records of leads, follow-ups, and conversions in the CRM system
• Follow up on pending enquiries and warm leads in a timely and culturally appropriate manner

1. Post-Enrolment Support & Onboarding

• Welcome newly enrolled learners and ensure a smooth onboarding experience — including orientation,

platform access, and schedule confirmation

• Coordinate with the Class Admin team to ensure learners have all the information they need before

their first session

• Act as the primary point of contact for learner questions during the early stages of their course
• Address concerns or issues promptly, escalating to the appropriate team when needed

1. Learner Progress Monitoring

• Conduct regular check-ins with active learners to monitor satisfaction, attendance, and progress
• Identify at-risk learners who may be disengaging or falling behind, and proactively offer support or

solutions

• Gather learner feedback and relay insights to the instructional and operations teams for continuous

improvement

• Support learner retention by maintaining warm, ongoing relationships throughout the course duration

Skills: Customer Service, Sales and Marketing, Account Management, Customer Engagement, Sales Strategy, B2C Sales, Customer Relationship Management, Communication Skills, B2B Sales, Sales Management