Team Lead, Passenger Services
Công ty Cổ Phần Hạ Tầng Hàng Không MasteriseHanoi, Vietnam, with periodic travel to site, No. 289, 291, 293, 295, Nguyen Thi Minh Khai, Bac Giang Ward, Bac Ninh Province, Vietnamvietnamworkspublished 09/04/2026
Lead
JOB PURPOSE
The Passenger Services Team Lead oversees passenger services, terminal experience and welfare during assigned shifts, ensuring safe, efficient and customer-focused operations. The role coordinates frontline services, IROPS response and service recovery with stakeholders across GBIA
KEY ACCOUNTABILITIES
Passenger Services Operations & Guest Experience
- Lead Passenger Services operations during assigned shifts, ensuring safe, efficient and customer-focused...
Qualifications
- Bachelor's Degree in Aviation Management, Airport Operations, Hospitality Management, Tourism Management, Business Management or a related discipline.
Work Experience
- Minimum 5 years of experience in airport operations, passenger services, airline operations, hospitality or a comparable customer-facing operational environment.
- Minimum 2 years of experience leading or supervising operational teams within a shift-based environment.
- Demonstrated experience coordinating passenger service delivery,...