Trưởng Nhóm Chăm Sóc Khách Hàng Vietjet Air

Responsibilities:

• Monitor the real-time service dashboard and allocate manpower to ensure service performance.
• Handle operational tasks such as flight changes and ticket modifications.
• Coordinate workload, manage backlogs, and support daily operations.
• Handle escalated customer cases and resolve operational issues.
• Conduct QA activities and support new hire training when required.

Requirements:

• College degree or above.
• At least 1 year of experience in a similar role.
• Good English communication skills.
• Strong problem-solving skills with a proactive attitude.
• Willing to work rotating shifts.

Benefits:

• Competitive monthly income: VND 13–15 million (negotiable based on experience).
• Full statutory benefits in accordance with Vietnamese labor law, including social insurance, trade union benefits, employee welfare programs, company trips, team building activities, year-end bonus, Year-End Party, internal incentive programs, and exclusive partner discounts.
• Opportunity to work in a collaborative and supportive environment with clear career development pathways through regular performance reviews.
• Leadership development programs and professional training courses to support long-term career growth.
• Build valuable professional networks and gain experience within a dynamic Contact Center environment.

Working Schedule:

• Flexible rotating shifts: 8 hours per day (including a 1-hour break), with 1 day off per week, within the operating hours of 06:00 AM – 10:00 PM.

Working location: No. 8A Huynh Lan Khanh Street, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam.

Skills: Problem Solving, Customer Relationship Management, Communication Skills, Customer Experience, Customer Service