Giám đốc Phát triển và Chăm sóc khách hàng định chế
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MÔ TẢ CÔNG VIỆC
- Organize and manage the activities of subordinate employees:
- Develop plans and implement business targets.
- Assist the Head of Department/Head of Division in organizing and developing activities to achieve business targets.
- Monitor and manage the marketing and consulting of customers using ACBS products (services) and related products; receive and resolve customer complaints and inquiries.
- Organize cross-selling of products (services) within the assigned scope.
- Organize promotion programs and customer care activities.
- Participate in providing feedback and suggestions for the development and improvement of services, regulations, and related business processes.
- Train and guide subordinate employees:
- Guide new employees in business operations and skills.
- Assist subordinate employees in dealing with important customers.
- Support subordinate employees in handling customer complaints and inquiries.
- Assist the Head of Department/Head of Division in managing, evaluating, and developing employees within the division.
- Prepare work reports as required by regulations and authorities:
- Monitor, evaluate, and report on the implementation of the department's plans.
- Prepare reports as required by regulations and authorities.
- Perform other tasks as assigned by the Head of Department.
Skills: Communication Skills, Investment And Financing Consulting, Business Development