MarketPlace Quality Support Assistant (M/F) - Apprenticeship

Do you really know who we are? A major player in its sector, Conforama offers, through its network of 175 stores in France and its website conforama.fr, a wide selection of trendy products to fully equip your home: from furniture to decoration, including household appliances and consumer electronics. What if we shared our ambitions? We are convinced that the success of our brand goes hand in hand with that of our employees. Developing your skills and helping you build your professional career are the keys to success, both yours and Conforama's. Our HR policies encourage diversity and the recruitment of workers with disabilities.

Want to dive into the world of e-commerce and marketplaces? Join the Marketing, Digital & Client team and participate directly in the growth of the Conforama marketplace. 🎯 Purpose Ensure catalog quality, compliance, and the performance of marketplace sellers by guaranteeing efficient onboarding, a reliable catalog, and compliance with regulatory obligations. Main Missions ONBOARDING AND SUPPORT: 🔹 Merchant Onboarding Support the integration of new sellers Verify account compliance and settings Train on Marketplace best practices Ensure a rapid and compliant start 🔹 Merchant Technical Support Manage technical requests (product import, visuals, publication, etc.) Diagnose and resolve incidents Escalate to internal teams if necessary Ensure ticket follow-up CATALOG: 🔹 Catalog Management (invalid products) Identify and correct non-compliant product sheets Clean the catalog (categorization, enrichment) Improve product data quality Support merchants in optimizing their sheets LEGAL: 🔹 KYC Renewal: monitor deadlines and follow up with merchants 🔹 IDU Management (Loi AGEC): Collect IDU identifiers

Profile sought: 2-year apprenticeship You are a student at Bac +3 to Bac+5 level A first experience in e-commerce would be a plus You master English and have good interpersonal skills What we offer you: Teleworking: Up to 2 days per week Benefits: Coverage of daily transport, access to a CSE An enriching experience in a dynamic and innovative environment Your recruitment process: Telephone interview to exchange (10 minutes) Professional interview to deepen your skills and motivation (30/60 minutes) Ready to take on this challenge and join the Conforama adventure? Apply now and prepare to grow your career in a stimulating environment!